Question 1

What is MeterID?

Accepted Answer

MeterID is a utility bill management platform built for commercial property portfolios — bills collected, validated, due dates tracked, and AP-ready output delivered. Most engagements are managed end-to-end by our team, or run self-service if your team prefers to stay hands-on. Either way it's the same platform, the same data, the same validation. For portfolios with benchmarking or compliance requirements, we also offer energy reporting services that plug directly into your bill data.

Question 2

How much does MeterID cost?

Accepted Answer

Managed engagements are scoped to your portfolio, AP workflow, utility access, and bill volume — pricing is quoted after a discovery call. Self-service early access is separate and currently free for approved users; self-service launch pricing will be published closer to release. Benchmarking and compliance services are quoted separately based on portfolio complexity and data readiness.

Question 3

How quickly can I get started?

Accepted Answer

It depends on the engagement. For self-service, request early access and a member of our team will reach out to get the process started. Managed engagements include a scoped onboarding to map your accounts, utility portals, and AP workflow before we go live. We'll tell you what that looks like for your portfolio on the discovery call.

Question 4

Do I need to install any software?

Accepted Answer

No. MeterID is a cloud-based platform accessible from any browser. There's nothing to install or maintain on your end.

Question 5

What utilities does MeterID support?

Accepted Answer

We support electric, natural gas, water/sewer, and refuse billing across all major U.S. utilities.

Question 6

Can MeterID catch billing errors?

Accepted Answer

Yes. Our platform includes automated validation rules that flag anomalies in cost, usage, rates, and billing periods — helping you catch errors before you pay.

Question 7

How does MeterID collect utility bills?

Accepted Answer

We support multiple intake methods: direct PDF upload, email forwarding, and a secure portal repository for tracking bill delivery methods at the account level. We work with whatever process fits your team.

Question 8

Does MeterID track due dates and payments?

Accepted Answer

Yes. The platform tracks billing cycles and due dates across all your accounts, so you never miss a payment or incur a late fee.

Question 9

What if I don't have complete utility data?

Accepted Answer

We work with incomplete data and help you fill the gaps. We can coordinate with utilities to retrieve historical records and work with whatever data you have available. If your bills are already in MeterID's UBM platform, benchmarking becomes significantly easier since the data is already organized and validated.

Question 10

How long does the process take?

Accepted Answer

Timeline depends on your data readiness. Customers with clean, formatted digital data — especially those already managing bills in MeterID's UBM platform — will have a faster, more cost-effective process. Customers with paper bills or incomplete records require more processing time and effort. We provide regular updates throughout.

Question 11

Do you handle multiple jurisdictions?

Accepted Answer

Yes. We manage compliance across all major U.S. cities with energy benchmarking and emissions requirements. Reach out to discuss your specific jurisdictions and we'll scope a plan.

Question 12

What if I miss a deadline?

Accepted Answer

We provide deadline management and reminders, plus we can help with late submissions and penalty mitigation strategies. Contact us to discuss your compliance calendar.

Question 13

Can you help with reduction strategies, not just reporting?

Accepted Answer

Absolutely. Beyond reporting, we provide performance tracking, improvement recommendations, and can connect you with energy efficiency partners. This is a consultative engagement — reach out to discuss what makes sense for your portfolio.

Question 14

What do I need to get started?

Accepted Answer

For managed, start with a discovery call — we'll map your accounts, utility portals, and AP workflow and scope the engagement together. For self-service, request early access from any page and a member of our team will reach out to get the process started.

Question 15

Can MeterID handle a multi-building portfolio?

Accepted Answer

Absolutely. MeterID is built for portfolios of any size, with centralized dashboards, portfolio-level reporting, and volume pricing.

Question 16

Do you offer ongoing support after setup?

Accepted Answer

Yes. Most customers run on a managed engagement where our team handles bill collection, validation, and AP-ready output. Self-service customers can add managed support anytime — whether for bill management, benchmarking, or both.

Frequently Asked Questions

General

Utility Bill Management

Carbon Emissions & Benchmarking

Getting Started

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